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Acutia FAQ

Are your products vegetarian/vegan-friendly?

Acutia Selenium is vegan-friendly.
Acutia Brain Health is vegetarian-friendly (contains dairy).
Acutia Gut Health is vegetarian-friendly (contains dairy).

How can I find out if my supplements are free from allergens I need to avoid?

Acutia Selenium is free from: gluten, fish, shellfish, eggs, dairy, soy, peanuts and tree nuts.
Acutia Brain Health is free from: gluten, fish, shellfish, eggs, peanuts and tree nuts (contains soy and dairy).
Acutia Gut Health is free from: gluten, fish, shellfish, eggs, soy, peanuts and tree nuts (contains dairy). 

Where do you source your ingredients?

We source our ingredients from trusted suppliers around the world, then we test and package them in the U.S.

Are your supplements manufactured in a Good Manufacturing Practices (GMP) certified facility?

Our supplements are manufactured in an FDA registered and National Sanitation Foundation (NSF) certified GMP facility and tested by a third-party, independent lab. GMP is a system for ensuring that products are consistently produced and controlled according to quality standards.

The Acutia supplements that I received previously were white, but my new supplements are clear. Was there a change?

As part of our ongoing commitment to providing you with the highest quality, most natural supplements, we upgraded the inactive ingredients in Acutia Selenium and Acutia Brain Health, including the capsules. The capsules we use for all our supplements are now made without titanium dioxide - a coloring agent that made our previous capsules white. The new capsules are clear and free from added colors, so your supplements are made with the least amount of ingredients possible and in the most natural form. There are no changes to the powerhouse active ingredients found in Acutia supplements.

Will Acutia Gut Health upset my stomach?

If you are new to taking prebiotics or postbiotics, temporary digestive upset may occur as your body adjusts. To reduce the likelihood of digestive upset, prepare your digestive system by taking one Acutia Gut Health capsule per day for the first week, two capsules per day for the second week, and three capsules per day for the third week and beyond.   

How do I compost the refill pouches?

Check your city's resources to locate a nearby commercial composter. At-home composting is also an option. Compostable packaging will decompose in a reasonable time and is non-toxic, resulting in healthy compost to regenerate the soil.

Please note that due to differences in climate and individual home compost bins, the time it takes to decompose may vary. The speed and efficacy of composting are largely determined by factors such as local climate, season, carbon-nitrogen mix, and air circulation.

Read more about our environmentally friendly packaging on our Sustainability page.

What do “FSC-certified” and “SFI-certified” mean?

The Forest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI) are nonprofit organizations that set standards to make sure forestry is practiced in an environmentally responsible and socially beneficial manner. If the material is labeled as FSC-certified or SFI-certified, it means the material that is used meets the requirements of FSC or SFI, respectively.

Our shipping boxes are made with SFI-certified material and our supplement facts cards are made with FSC-certified material. Read more about our environmentally friendly packaging on our Sustainability page.

What does “100% recycled post-consumer waste” mean?

Post-consumer waste is any material that has been used by a consumer and then collected and reused as a raw material to make a new product.

Our supplement fact cards are made with 100% post-consumer waste. Read more about our environmentally friendly packaging on our Sustainability page.

How do you calculate your shipping emissions and how do you offset them?

We compile the total weight of products that we ship each month and the number of miles that they travel from our shipment center to our customers. We then use the Greenhouse Gas Protocol GHG Emissions from Transport of Mobile Sources tool to determine the CO₂ equivalent of the emissions generated from those shipments.

We buy carbon removal tons from the Nori Carbon Removal Marketplace each month to offset those emissions. We feel that Nori provides one of the best possible options for offsetting carbon emissions because they work with farmers in the United States who are adopting regenerative agriculture methods to put carbon back in the soil. In addition to storing carbon, these methods improve soil health and make farmland more resilient during flood and drought events. 

Read more about our environmental initiatives on our Sustainability page.

How much does shipping cost?

Shipping is free for U.S. residents, excluding Alaska, Hawaii, U.S. territories and military addresses. Shipping costs outside of the U.S. will be calculated in the cart.

Do you ship to international locations?

Yes, we do ship orders for personal use to many locations outside of the U.S. Click here for a list of locations to which we do not ship. All orders—even from countries to which we ship—are subject to acceptance by local customs. Please review the customs requirements for your country before placing an order. You may contact for additional assistance. Customers are responsible for VAT, duties, and any additional fees upon delivery.

Can I update my shipping address?

Yes. Login to your account and change your address for future orders under the “billing” tab. If an order has already been processed the change will be applied to your next order.

How long will it take for my order to arrive?

Products typically ship within 3-5 days. You will receive tracking information via email once your shipment has been handed off to the carrier.

Can I track my order?

Yes. Once your order ships you will receive an email with your shipment tracking number.

What if my order is damaged or lost?

Please email us at so we can help.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover credit and debit cards. Payment via Amazon Pay and PayPal are also available.

When will I be billed for my monthly subscription?

Your card will be billed on or around the date of your scheduled shipment. You will receive prior notice of your upcoming shipment within 3 days of your shipment.

Can I delay my next subscription ship date?

Yes. Login to your account to choose your preferred ship date.

How can I cancel my subscription?

You can cancel anytime on your account page.

How do I update my billing information?

You can update your billing information on your account page.

What if I forgot my password?

Go to your account login page. Enter the email address you used when signing up and click “forgot password.” You will receive an email with a link to reset your password. If you forgot which email address you used during your initial sign-up, send us an email at for assistance. 

What is your return policy?

If you are not satisfied with your product for any reason, supplements may be returned within 30 days of receipt for a full refund. Email for assistance.

Press inquiries?

We love sharing our story! Please email us at

Still have questions?

Please email us at — we’re happy to help!


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